FAQ's

starHow Do I Change My Air Filters?

First, locate the filter- they can be located in the ceiling registers or through the furnace doors. Second, remove the existing filters and then purchase similar size.
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starIs there a difference in air filter quality?

MERV is a rating that measures the efficiency of particulate removal across the filtering media. The higher the number the more dust is being removed from the system. However, the filters can only work so well until you need to increase the capacity.


starHow Often Should I Change My Air Filters?

We recommend every 3 months for 1 inch filters and every 6+ months for 4” filters.


starWhen Should I Replace My Heating and Air System?

We recommend considering replacement when a large repair is necessary or the age of the system is more than 10 years old. While there are many components to this decision, it is best to have a FREE in-home consultation so we can provide you necessary information to make your decision.
•  Visit our Repair vs Replace guide


starWhat Is Energy Star?

The Department of Energy has performed standardized testing that qualifies certain types of equipment to pass as “energy star”. Look for the blue label on our products while we are at your home and save on utility costs over the life of ownership. Click here for list of Energy Star rated equipment: www.energystar.gov.


starDo You Guys Offer Cash Discounts?

We price our equipment to be able to provide the best possible service. If we cut money out of the job, we would have to cut safety and service to stay in business, and neither are an option to us.


Can I Get A Second Opinion?

Yes! We recommend to ask your neighbors and friends who they use and see what they would say. Often times the other guys will rush you through the decision process and you just want to see what other prices are out there. We provide multiple solutions and options that represent the entire market.


Do You Offer A Discounted Maintenance Plan?
Our discounted annual maintenance plan consists of two services per year, including (1) air conditioning check prior to summer, and (2) heating system check prior to winter. When you sign up for this affordable program, you'll save over 20 percent on critical maintenance visits, and you'll also become an Access Preferred Customer. Preferred Customers receive top priority when scheduling repairs or service appointments. In addition, they save 20 percent on future parts and repairs!
maintenance package


Do You Charge A Diagnostic Fee?
We charge an $84.95 diagnostic fee for residential properties, and a $104.95 diagnostic fee for commercial properties. These fees cover many quick-fixes that do not require additional parts, refrigerant, etc. If your technician needs to order a part or conduct a more major repair, he will provide you with a detailed cost estimate so you can review and approve before we begin work.


Can The Diagnostic Fee Be Waived If I Repair?

The technician may choose to waive the diagnostic fee or apply it to the cost of recommended repairs. Our services are extremely affordable and the last thing we want to do is short-change your safety and our quality.


Am I Eligible For Manufacturer Rebates Or Federal Tax Credits For My New, Energy-Efficient HVAC System?
When you install a new, high-efficiency HVAC system, you’ll not only reduce monthly energy bills—but you could also receive manufacturer rebates and federal tax credits. The Access Heating and Air team is knowledgeable about which products come with these valuable incentives, and will: (1) help you choose the best equipment for your needs, (2) inform you of applicable programs, and (3) assist you with gathering the manufacturer certifications required to file for rebates and tax credits. At Access, we make it easy for you to save money while enjoying high-performance home comfort!


How Do I Know What Size HVAC System To Purchase?
There's no cut-and-dried answer to this question, since it depends on your home's age, construction/insulation type and size-and also upon the performance of the system you choose. Access’s HVAC experts will evaluate your cooling and heating needs and conduct an energy analysis to determine which system will suit your needs-and your budget. Rest assured that we will recommend a high-quality system that will improve your comfort for years to come, without costly maintenance.


energy star

Download the Energy Star Heating & Cooling Guide